Monday, November 17, 2008
I was duped!
I enjoyed the digital camera for three days. On the first day the memory died after 3 shots. On the second day the battery died after 15 minutes. I went back to Best Buy to resolve the problem. Following is the scenario... I took the camera back to Best Buy. They checked it and said it was not defective. They took it back, even though it was opened, but charged me $13.50 restocking fee for having opened and used it. I registered a complaint with HQ, but I don't think it will do any good. I told them I will never shop at their store ever again...I don't think the guy cared. Here is what I wrote to HQ at Best Buy last night: To Whom it May Concern: I bought an 8942399 NS-DSC7P09 pink digital camera for $89.99 in your Springfield, PA store on 11/13/08. I was assured by the sales associate that there was enough internal memory for at least 25 pictures and that the only condition with buying the camera would be a 30 day return policy. I used the camera for 15 minutes and took only 3 pictures before the memory was full and the battery was low. I took the camera to the Geek Squad at Best Buy in King of Prussia, PA, who convinced me to buy 1 gig memory card, even though I was assured by the sales associate that I did not need to buy a gig of memory. The camera was low on battery within a few minutes of use. I took the camera back to the store on 11/16/08 to return it. It was then I was told I was to be charged a 15% restocking fee for having opened and used the camera. I want my 15% returned, $13.50, for the following reasons: 1. I was mis informed by the sales associate about the quality of the camera's internal memory. 2. I was not informed that there is a restocking fee. How am I to know if I like the camera if I don't open the carton and use it at least once. Note that I bought and returned the camera within 3 days. I have the receipts. 3. I was not informed by the sales associate that there is a limited battery life and that the camera is not rechargeable. 4. This is an inferior product and I am not satisfied. Misinformation, absence of information, and poor customer care has brought a bad impression upon your store. Please refund my $13.50 restocking fee for a product I used for only 15 minutes before it proved itself inferior. I doubt I will hear from them, but I feel better for making this public.